🔄 Return & Exchange Policy – Valkn Clothing
At Valkn Clothing, we are committed to delivering premium-quality products and a smooth post-purchase experience. Please review our return and exchange guidelines below.
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✅ Return Eligibility
We accept return requests only in the following cases:
• The product received is damaged
• The product is defective
• The product received is incorrect or missing
Important conditions:
• An unboxing video is mandatory for all damage or defect claims
• The return request must be raised within 24–48 hours of delivery
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🔁 Exchange Policy
We currently offer exchanges only for size-related concerns, subject to the conditions below.
Exchange conditions:
• The product must be unused, unwashed, and in original condition
• All tags, labels, and packaging must be intact
• Exchange request must be raised within 4 days of delivery
• Exchange is applicable only for the same product (same design and color)
If the requested size is unavailable, customers may choose another product of equal value.
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🚫 No Return / No Exchange Applies To
To maintain hygiene and quality standards, returns or exchanges are not applicable for:
• Products that are used or washed
• Sale or discounted items
• Customized or limited-edition products
• Orders raised without an unboxing video for damage claims
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💰 Refund Policy
Refunds are processed only if:
• The product is damaged or incorrect
• The product is missing
• An exchange cannot be fulfilled due to stock unavailability
Refund mode:
• Prepaid orders: Refunded to the original payment method
• COD orders: Refunded via UPI
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🚚 Return & Exchange Shipping
• Damaged / incorrect product: Free return pickup arranged by us
• Size exchange: A logistics fee of ₹100–₹150 will be applicable (standard across India)
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📦 How to Request a Return or Exchange
Please contact us through any of the following channels:
• Instagram DM
Kindly share:
• Order ID
• Unboxing video
• Brief description of the issue
Once verified, our support team will guide you through the pickup, exchange, or refund process.